Laid out below are answers to some of the most frequently asked questions put to us. If there happens to be a particular question which you would like to ask us and is not included below please do not hesitate to contact us, we are after all here to help you. For more questions, please feel free to email us on our contact us page.
Your warranty depends on proof of purchase, so keep your invoice and warranty in a safe place as you will need to produce them both in the unlikely event of a claim.
Your warranty applies only to the original purchaser and is not transferable. Your warranty provides for the free repair of the faulty unit, provided that the purchaser, at his own cost, delivers and collects the item concerned to and from the factory.
Bakos Brothers shall honour the warranty on any item, subject to the following:
Bakos Brothers warrants that all items, excluding clearance and shop-soiled items, are free from defects and are of a quality that the customer is reasonably entitled to expect from the items. All such items are warranted against faulty materials (subject to the disclaimers in respect of all natural materials) and workmanship for a period of 2 years.
All clearance items and shop-soiled items are sold on an “as-is” and “voets-toots” basis, and Bakos Brothers make no warranties in respect thereof other than that the items are suitable for their intended purpose and are of a quality to be reasonably expected from clearance and/or shop-soiled items.
Providing the instructions on how to look after the product was followed.
Yes , the Delivery is free of charge.
Yes, designs can be altered or changed completely if they are not to your liking.
You can set a enqury on our form with your contact details and the problem you having with your furniture ,then will call you back and set a date to fix the damage.
It depends how many time has been damaged. But for a first damage is free.
We can email you our price list once you have filled the form via contact us page .